*Claims and any discrepancies must be made within 7 days of delivery by means of TELEPHONE on 01375 768773 - this is the most direct and efficient way of resolving problems with your order
* Orders are sent to us once your payment is sucsessful
*You will receive an email confirming we have recieved your order
*Rewards points can not be used to pay for postage costs
*Rewards points can be used to buy products across the site, you must be logged in to your account when placing your order to ensure that your points are added to your account. Any orders that are not placed without logging into your account will not earn points and can not be added at a later date.
*Orders are not processed untill full payment is received
*When paying via PayPal you will receive a separate email confirming your payment
*If you have any problems with PayPal please do email us & we will raise a PayPal invoice and email it to you OR CALL US TO PAY VIA CREDIT OR DEBIT CARD ON 01375 768773
*We do not accept cheques
*If an item is out of stock we will either refund the cost of the product in full or send an alternative
It is the buyers responsibility to enter the correct shipping information/address, we will not be held responsible for any orders that are returned to us by Royal mail / DPD due to wrong shipping information provided by the buyer - and additional postage costs will occur if we have to resend the order
*If your order is returned to us undelivered, additional postage costs will be incurred
*INTERNATIONAL ORDERS - DELIVERY TIMES ARE 7-10 WORKING DAYS
*No replacements or refunds will be issued for any products purchased faulty or damaged after a 7 day period
*Retuns - Goods may only returned within 14 days of receipt and prior to arrangement only. Returns are subject to a handeling charge of 20% (N.B we reserve the right to refuse retuns of unwanted products)
*UK customers have 14 days to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs) as stated in the Regulations 29 and 30 of the Consumer Contracts Regulations and the guidance issued by the UK government.
*The risk of loss or damage to the goods shall pass to the customer upon delivery of the goods.
* All training course deposits are non transferable and non refundable
*If you have any discrepancies with your order please TELEPHONE the shop on 01375 768773 within 24 hours of delivery of your order
* Any questions please email us - firstname.lastname@example.org
Telephone 01375 768773