Terms & Conditions

*Claims and any discrepancies must be made within 7 days of delivery by means of  TELEPHONE on 01375 768773 - this is the most direct and efficient way of resolving problems with your order

* Orders are sent to us once your payment is sucsessful

*You will receive an email confirming we have recieved your order

*Orders are not processed untill full payment is received

*When paying via PayPal you will receive a separate email confirming your payment

*If you have any problems with PayPal please do email us & we will raise a PayPal invoice and email it to you OR CALL US TO PAY VIA CREDIT OR DEBIT CARD ON 01375 768773

*We do not accept cheques

*If an item is out of stock we will either refund the cost of the product in full or send an alternative

It is the buyers responsibility to enter the correct shipping information/address, we will not be held responsible for any orders that are returned to us by Royal mail / DPD due to wrong shipping information provided by the buyer - and additional postage costs will occur if we have to resend the order

*If your order is returned to us undelivered, additional postage costs will be incurred


*No replacements or refunds will be issued for any products purchased faulty or damaged after a 7 day period

* Retuns - Goods may only returned within 7 days of receipt and prior to arrangement only. Returns are subject to a handeling charhe of 20% (N.B we reserve the right to refuse retuns of unwanted products)

*The risk of loss or damage to the goods shall pass to the customer upon delivery of the goods.

*The Face Painting Shop strives to display as accurately as possible the colors of the products shown on the Site; however, The Face Painting Shop cannot and does not guarantee that your monitor's display of any color will be accurate.


*If you have any discrepancies with your order please TELEPHONE the shop on 01375 768773 within 24 hours of delivery of your order


* Any questions please email us  - [email protected]


Telephone 01375 768773



The Face Painting Shop. Company Registration Number : 8837827 VAT Registration Number : 177 8402 77
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