Delivery Information

*We aim to send all orders out the same day*

*Our standard delivery  for the UK is £4.99

*NOTE* IF YOU OPT FOR FREE DELIVERY THE DELIVERY TRANSIT TIME IS (3-5 days)

*We ship WORLDWIDE - EU international shipping costs are FROM £12.00

Scandinavia £16.00

The rest of the world £19.99 - flat rate

(Please note international shipping times are 7-10 days)

*All orders from The Face Painitng Shop are sent via DPD Delivery service or DHL - Tracking will be provided either via TEXT or EMAIL

Orders placed on a FRIDAY - will not be delivered until MONDAY unless you select the Saturday delivery when checking out.

*Orders placed on Saturday/Sunday will be delivered on Tuesdays (UK ONLY ) - Free delivery will be 3-5 days after the date of ordering

*Rewards points can not be used to pay for shipping costs

*Delivery is FREE for orders over £70.00 ( UK ONLY) 3-5 day service

*It is the buyers responsibility to enter the correct shipping information/address, we will not be held responsible for any orders that are returned to us by Royal Mail and DPD due to wrong shipping information provided by the buyer - and additional postage costs will occur if we have to resend the order.

Should there be a problem with your order please TELEPHONE the shop on 01375 768773

WE RESERVE THE RIGHT TO REFUSE ANY ORDER

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However The Face Painting Shop are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer and will be delivered via Royal Mail - Please note the same delivery charge will apply.

  • The Scottish Highlands & Islands
  • Highlands (Postcodes)

    AB31-38, AB40-56, IV1-28, IV30-32, IV36 & IV40, IV 52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49 & PH50, HS, IV41-49, IV51 -IV56, KA27 & KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE.

  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

 

DPD CUSTOMER SERICE NUMBER - 0121 336 4685