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Terms & Conditions

*We ask that Claims and any discrepancies be made within 7 days of delivery by means of  TELEPHONE on 01375 768773 - this is the most direct and efficient way of resolving problems with your order

* Orders are sent to us once your payment is successful

*You will receive an email confirming we have recieved your order

*Rewards points cannot be used to pay for postage costs

*Rewards points can be used to buy products across the site, you must be logged in to your account when placing your order to ensure that your points are added to your account. Any orders that are not placed without logging into your account will not earn points and cannot be   added at a later date.

*Orders are not processed until full payment is received

*Please ensure that your address is compleated in full, if paying via Paypal we do not take the address on your Paypal account - but the one you enter when checking out.

*When paying via PayPal you will receive a separate email confirming your payment

*If you have any problems with PayPal please do email us & we will raise a PayPal invoice and email it to you OR CALL US TO PAY VIA CREDIT OR DEBIT CARD ON 01375 768773

*We do not accept cheques

*Gift Vouchers are vaild for 12 months

*Some Rainbow cakes and onestroke cake will differ slightly from the computer image - this is due to them being hand made.

*If an item is out of stock we will either refund the cost of the product in full or if an alternative is suitable it will be sent with your order.

It is the buyer's responsibility to enter the correct shipping information/address, we will not be held responsible for any orders that are returned to us by Royal mail / DPD due to wrong shipping information provided by the buyer - and additional postage costs will occur if we have to resend the order

*If your order is returned to us undelivered, additional postage costs will be incurred


*No replacements or refunds will be issued for any products that arrive damaged after a 7 day period

*Retuns - Goods may only returned within 14 days of receipt and prior to arrangement only. Returns are subject to a handeling charge of 20% (N.B we reserve the right to refuse retuns of unwanted products) This does not affect your statutory rights.

*UK customers have 14 days to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs) as stated in the Regulations 29 and 30 of the Consumer Contracts Regulations and the guidance issued by the UK government.

*The risk of loss or damage to the goods shall pass to the customer upon delivery of the goods.

*Wholesale orders paid via Paypal will incur a 3% Payment fee

* The Face Painting Shop does not accept any responsibility of late deliveries from any of our chosen delivery companies.

* During the Christmas period when we are closed all orders will be shipped via Royal Mail and not DPD

  • All Global Colours Ingredients, EXCEPT Neon’s, are compliant with FDA & European Union Cosmetic Directives.  Neon colors, like in many other brands, are made with pigments that have not been approved by the FDA to be used in cosmetics (the FDA has not tested them yet for cosmetic use) but they have been independently tested and have been determined safe for cosmetic use by independent laboratories .

    These products are approved for "Special FX ".

    Following FDA guidelines these colors are labeled as a Special FX product to be used on prosthetics, clothing, etc.

*The Face Painting Shop strives to display as accurately as possible the colors of the products shown on the Site; however, The Face Painting Shop cannot and does not guarantee that your monitor's display of any color will be accurate*


Courses / workshops

* All training course deposits /payments are non transferable and non refundable. -

Course fees are non-refundable / non-transferable should you be unable to attend or complete the booked course.

*If you have any discrepancies with your order please TELEPHONE the shop on 01375 768773 within 24 hours of delivery of your order