Delivery and Returns Information
Orders are shipped Monday to Friday.
UK Delivery
Royal Mail 24hr Tracked Parcel – £6.20
Orders placed before 11am on Mondays and Thursdays will be shipped the same day.
Orders placed on Saturday or Sunday will be dispatched on Tuesday (UK only).
International Delivery
We ship worldwide:
- EU – from £12.00
- Scandinavia – £17.00
- Rest of the world – from £19.99
International delivery times are usually 7–10 days.
Important Information
- All orders are sent via DHL or Royal Mail
- Tracking will be provided by text or email
- We are unable to deliver on Bank Holidays
- Please ensure all shipping details are entered correctly
- Additional postage charges will apply if an order is returned due to incorrect address details
Delivery Locations That May Take Longer
Deliveries to the Scottish Highlands & Islands, Isle of Wight, Isle of Man, and Northern Ireland may take up to 2 extra working days.
Delivery Issues
If there is a problem with your order, please contact us at:
orders@thefacepaintingshop.com
We reserve the right to refuse any order.
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Returns Policy
The Face Painting ShopWebsite: www.thefacepaintingshop.com
Email: orders@thefacepaintingshop.com
Returns & Cancellation Policy
We want you to be happy with your purchase. If for any reason you are not satisfied, you may return eligible items in accordance with the policy below and your statutory rights under UK law.
This policy does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your Right to Cancel
If you buy online or by distance sale, you have the right to cancel your order within 14 days from the day after you receive your goods.
To cancel your order, please contact us within the cancellation period by email at:
orders@thefacepaintingshop.com
Please include:
your order number
your name
the item(s) you wish to return
You can also download our returns form here
Returning Items
If you cancel your order, you must return the goods to us within 14 days of telling us you wish to cancel.
Items should be returned:
unused
unopened where applicable
in their original packaging
with any tags, seals, or accessories included
You are responsible for keeping the goods safe while they are in your possession.
Hygiene and Safety Exclusions
For health, hygiene, and safety reasons, certain products may not be returnable if opened, unsealed, or used.
This may include, where applicable:
face paints
cosmetic products
brushes or applicators that have been used
any item sealed for hygiene protection once opened
If a product is returned to us in a condition that makes it unsuitable for resale due to hygiene reasons, we may be unable to issue a refund unless the item is faulty or not as described.
Faulty, Damaged, or Incorrect Items
If your order arrives:
damaged
faulty
incomplete
or incorrect
please contact us as soon as possible, ideally within 48 hours of delivery, with photos where relevant.
Where an item is faulty, damaged, or not as described, we will offer a replacement, repair, or refund in line with your statutory rights.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome.
If a refund is approved:
we will refund the price you paid for the returned item
refunds will be made to the original payment method
refunds will be processed within 14 days of receiving the returned goods, or proof that they have been returned, whichever is sooner
If the returned goods show signs of use, damage, or missing parts caused by the customer, we may reduce the refund amount to reflect the diminished value.
Return Postage Costs
we recommend using a tracked postal service, as we cannot be responsible for items lost in transit on return
If we have sent the wrong item or the item is faulty, we will cover reasonable return postage costs where agreed in advance.
Non-Returnable Items
The following items may not be returnable unless faulty or not as described:
opened or used hygiene-sensitive products
custom or personalised items
clearance items sold as non-returnable, where legally permitted
any item that cannot be resold for health and safety reasons once opened
Exchanges
If you would like an exchange, please contact us and we will advise whether this is possible. Exchanges are subject to stock availability.
How to Return an Item
To start a return, please contact:
Email: orders@thefacepaintingshop.com
Returns Address:
The Face Painting Shop
31 Longhouse Road
Grays
Essex
RM16 4XD
United Kingdom
Please package the item securely and include your order number inside the parcel.
Statutory Rights
Nothing in this policy affects your statutory rights.
If you have any questions about returns, cancellations, or refunds, please contact us and we will be happy to help.